Marcin Iwinski, the founder of CD Projekt Red, issued a written apology to gamers on last-generation consoles for the disappointing performance of Cyberpunk 2077. This comes after a slew of bad reviews coincided with the game’s historic launch day due to the noticeable amount of glitches discovered in the open-world environment of Night City. There were texture bugs that left NPCs without a face, dead bodies dancing as ragdolls on the ground, and characters teleporting through solid objects. Streamers across all internet platforms showcased their unique experiences with all kinds of glitches and crashes. Although Cyberpunk 2077 was built to have an incredibly immersive role-playing experience with a gripping storyline, the game received awful reviews because many found it to be unplayable.
CD Projekt Red started off the letter of apology by realizing that it was a mistake to not reveal gameplay on last-gen consoles, setting high expectations for its performance on PS4 and Xbox One. Before the game’s release date, reviewers based their impressions of Cyberpunk 2077 on the PC version. It was when the game finally made its way into the hands of the public that the bugs earned widespread attention.
The developer has also made a promise to improve the overall experience of the game through rounds of patches that will arrive starting sometime within the last couple weeks of December as well as two large patches to be released separately in January and February. PC players, who have reported a minimal amount of performance glitches, will also be receiving regular updates to improve general gameplay.
The tail end of the letter extended an offer for players to refund their copy of Cyberpunk 2077 if they do not have the patience to wait for the impending updates. They list off the multiple methods for refunding the game whether it is a digital version or a hard copy.
CD Projekt Red leads as an example for development companies in owning up to obvious mistakes and prioritizing the fans reception over anything else. It’s obvious that the game has had a lot of heart put into it, but that heart hasn’t fully rendered yet.