The Oculus Quest 2 is an amazing virtual reality device, but it seems to be causing some skin irritation. According to the company, .01% of users seem to be having problems with the device causing irritation, bumps, swelling and redness. Even though it is such a small number of players who are having this problem, the organization wanted to be transparent to consumers.
Here is what Oculus had to say: “We’ve received reports of skin irritation from about 0.01% of people using Quest 2, occurring where the foam portion of the Quest 2 headset rests on their face. While the vast majority of cases are mild, and cases should resolve on their own, this doesn’t meet our high standards for customer experience. We’re investigating these reports and working with experts in dermatology and toxicology to better understand the nature of the irritation. These experts have advised us that this irritation is not an allergic reaction, nor is it a serious medical condition, and it should go away by itself. However, we’re sharing more information about it out of an abundance of caution.”
If you are having these problems, Oculus is making a program where players can replace the foam cushion on the device. It is nice to see a company show so much concern and take immediate action on a problem, even if it is only affecting a small number of users. I personally do not think that this will cause people to not want to get the device and I expect that they will still sell a ton of these bad boys.